Our Commitment to Excellence
SERVICE AND STANDARDS
More than just a passenger, each Silver Air guest is an opportunity to demonstrate our commitment to exceptional service. Our ultimate objective is providing the best guest experience possible on every flight we operate. A warm welcome and thorough attention to your individual tastes are the hallmarks of our service.
Besides “In-Flight Service and Standard” training, Silver Air crew members undergo extensive aircraft-specific training to ensure a satisfying flight experience on each mission. Luxury, uniqueness and coolness remain top of mind as we tweak our service and amenities. Our Guest Experience department takes great care in adopting “newness” as it becomes available and thoughtfully refreshes our menu and amenity, snack and beverage selection; we even have cocktail and barista training.
We love to incorporate beautiful presentations of food and wine, floral arrangements and refined decor to make our cabins the most plush, pleasing spaces for guests to relax and enjoy the trip.
We are always looking for opportunities to show exceptional hospitality, even before you fly. We appreciate learning the details of your preferences so we can not only customize your trip, but also find ways to exceed your expectations and leave lasting memories of your travel with us.